Privacy Policy

  • Updated: Jul 16, 2015

Realtime provides a service for web and mobile application publishers (“Service”) which allows enterprise customers of Realtime (“Customers”) to send and receive messages to and from individuals who are using or have installed Customers’ website or mobile applications (“Users”).

This Privacy Policy explains how information about Customers is collected, used and disclosed by Realtime and its subsidiaries and affiliated companies (“Realtime,” “we” or “us”).


Except where otherwise indicated, this Privacy Policy applies to information we collect about current and prospective Customers. The Service we provide to our Customers involves the collection, processing, and disclosure of User information, but in all cases we collect User information solely on behalf of our Customers, and process, use and disclose such information in accordance with our agreements with such Customers. If you are a User of one of our Customer’s applications, you should review the Customer’s privacy policy, terms or other notices to learn how that Customer collects or uses information about you, including through our Service.


We may change this Privacy Policy from time to time. If we make changes, we will provide notice of such changes by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as by adding a statement to our website at or by providing notice via email). If you have any questions about this Privacy Policy, please contact us at:

Collection of Customer Information

We collect information Customers provide directly to us through our website, mobile products and services or otherwise.

For example, we collect information when Customers create an account, post information to our technical support forum, request customer support or otherwise communicate with us. The types of information we may collect about Customers includes names, email addresses, billing addresses, phone numbers, credit card information, demographic information, company information, forum posts, technical information necessary for delivering our services, and any other information Customers choose to provide.

Information We Collect Automatically Via Our Website

When current or prospective Customers access or use our website, we automatically collect information from their computers, including:

  • Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect about our Customers.

Use of Customer Information

We may use information about Customers for various purposes, including to:

  • Maintain and improve our products and services;
  • Provide and deliver the products and services Customers request, process transactions and send Customers related information, including confirmations and invoices;
  • Send technical notices, updates, security alerts and support and administrative messages;
  • Respond to comments, questions and requests and provide customer service;
  • Monitor and analyze trends, usage and activities in connection with our products and services;
  • Process and deliver contest entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Realtime is based in the United States and the information we collect about Customers is governed by U.S. law. By registering for a Customer account or otherwise providing information to us, Customers consent to the transfer and processing of information to and in the U.S. and other countries.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements across the Internet and provide analytics services on our behalf. These entities may use cookies, web beacons and other technologies to collect information about your use of our website and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Realtime and others to, among other things, analyze and track data, determine the popularity of certain content deliver advertising and content targeted to your interests on our website and other websites and better understand your online activity. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit

Choice and Access Rights for Customer Information

Account Information

You may update or deactivate your Customer account information by logging into your online account. Please note, if you deactivate your account, we may retain certain information as required by law or for legitimate business purposes.

Promotional Communications

You may opt out of receiving promotional emails from Realtime by following the instructions in those emails. If you opt out of such messages, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

Sharing of Customer Information

We may share information we collect about or on behalf of Customers as follows or as otherwise described in this Privacy Policy:

  • With vendors and other service providers who need access to User or Customer information to carry out work on our behalf;
  • In response to a request for User or Customer information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • To protect the rights and property of Realtime or others; and
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
  • If we believe a Customer’s actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Realtime or others;
  • If a Customer posts any content to our website forums, we may publish this content and make it generally available to any user or visitor of our website;
  • With a Customer’s consent or at his or her direction.

We may also share aggregated or de-identified information about Customers, which cannot reasonably be used to identify an individual Customer.

Security of Customer Information

Realtime takes reasonable measures to help protect information about Customers from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us at